Desert Edge Garage — Refund & Return Policy
1 · What This Covers
Applies to purchases made from Desert Edge Garage (“DEG”) online, by phone, or in person. It explains return eligibility, fees, cancellations, and how warranties work after our return window.
2 · Fulfillment & Returns
Orders are fulfilled through the Desert Edge Logistics Network. Based on speed and availability, your order may ship from our AZ location or a network fulfillment center. For returns, your RMA email will list the designated DE Returns Center for your item. Returns sent to any other address may be refused for tracking and security reasons.
3 · Return Windows & Restocking Fees
| Item Type | Return Window | Restocking Fee | Core Conditions |
|---|---|---|---|
| New, unopened stocked parts | 30 days from delivery | 15 % (up to 25 % on oversize or special-handling items) | Factory packaging intact; absolutely no signs of installation or use |
| Unopened electronics (ECUs, sensors, controllers) | 30 days | 15 – 25 % | Security seal unbroken; no returns once powered, flashed, or connected |
| Apparel & branded merch | 30 days | 0 % | Unworn, unwashed, all tags attached |
| Installed, used, or test-fitted parts | — | — | Not returnable — once a part touches fuel, oil, or bolt threads it is final sale |
| Custom / special-order items | — | — | Built-to-order or personalised merchandise — final sale |
| Digital files, tuning services, labour | — | — | Non-refundable once delivered or work has begun |
| Open-box / Clearance / “Final Sale” items | — | — | Sold as-is with no returns |
| After 30 days | — | — | Eligible only for manufacturer warranty (see § 9) |
4 · Returns Eligibility Rules
Brand-new condition only. Any sign of installation, fluid contact, wiring, or wear voids eligibility.
Original packaging required. Missing inserts, torn boxes, or defaced barcodes may increase the restocking fee or void the return.
RMA first. Email [email protected] for a Return Merchandise Authorisation; returns without an RMA are refused.
Ship within 10 days of RMA approval using a tracked, insured service. Unless the return is due to a DEG error, you pay inbound freight.
Inspection on arrival. If a return fails inspection (used, damaged, incomplete) we’ll notify you; you may choose to have it shipped back at your cost.
5 · How to Start a Return
Request an RMA — email your order #, SKU, and reason. Attach photos for damage or defects.
Receive instructions — we send your RMA # and the correct return address.
Pack securely — use original packaging inside a sturdy outer carton; write the RMA # on the label.
Ship it back within 10 days. Keep the tracking number.
Inspection & refund — approved refunds (minus any fees and original outbound shipping) post to your original payment method within 5 business days.
6 · Restocking Fees Explained
The standard 15 % restock offsets processing, inspection, and payment-gateway costs. Fees may rise to 25 % for oversize items, missing packaging, or other special-handling cases. Restocking is waived if we shipped the wrong item or a proven defect is reported within 14 days of delivery.
7 · Damaged, Defective, or Incorrect Items
Notify us within 48 hours of delivery. We’ll arrange a prepaid label and either replace the item or issue a full refund once the carrier confirms the claim. Restocking fees never apply when the fault is ours or the carrier’s.
8 · Order Cancellations
Contact us immediately if you need to cancel. Orders already prepared for shipment or containing special-order items may incur up to a 20 % restock charge; custom products usually cannot be cancelled.
9 · Warranty After 30 Days
After our 30-day return window, any defects are handled directly through the product’s manufacturer. DEG is happy to provide invoices or contact details, but final approval, shipping costs, and turnaround times are set by the manufacturer.
10 · Refused or Undeliverable Shipments
Packages returned to us as undeliverable or refused without an RMA are treated as standard returns: outbound and return freight plus the applicable restocking fee are deducted from the refund.
11 · Contact
Email: [email protected]
Phone: 480-372-8819 (Mon–Fri 8 AM – 5 PM MST)
Thank you for choosing Desert Edge Garage. Clear policies keep our prices competitive and our service fast—drive safe!